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Upon sign in to the Unity client, you'll be put into one
of three available a CD states unavailable,
which is the state which will prevent a C, D
or acute calls from being delivered to you available,
which is the state which will allow you to receive a CD
or acute calls and wrap up, which is the state
that you temporarily use to perform post-call wrap up tasks.
You will not receive any a CD
calls when you're in this state.
You can view your current a CD state in the duration of time
that you've been in that state from the
header of the Unity client.
To change your a CD state,
click either the unavailable available or wrap up icons.
Please note that if your call center is utilizing
unavailable subcodes, when you select unavailable,
you'll need to select the type of unavailable subcode.
These codes are used to describe your reason
for selecting the unavailable status.
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