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Unity call center is split into four functional areas.
Call control, call center statistics,
active call window user status.
The call control buttons include features
and functions that can be performed
for managing your A CD status, placing calls,
handling active calls, and locating settings
associated with your account.
The call center statistics show the individual
and queue statistics for the queue
or queues that the agent is assigned.
These statistics include the received calls, answered calls,
missed calls, and calls in queue.
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