The room status IVR functionality allows housekeeping
staff to use the phone system within a guest room
to report the physical condition of the room.
Back to the PMS
and portal, there is a short and extended version.
First, let's take a look at the short version.
The short version of the room status IVR only requires the
user to enter values associated with the room status.
To update the room status functionality from the guest room,
dial the room status, extension number,
or speed dial code from the guest room phone.
An IVR will request the status
of the room followed by pound.
Enter room status information.
According to the values configured for the property,
the IVR will announce the status that corresponds
with the value that was entered,
and then hang up the extended version of the room.
Status IVR requires the user to select a language
and enter their employee ID
and pin number prior
to entering the value associated with the room status.
To update the room status using the extended version,
dial the room status access code from the guest room phone,
a series of I vs.
Will request information.
Use the keypad on the phone to reply with the following
language, preference optional employee id
and pound pin number, and pound room status.
The IVR will announce the status, the correspondence
with the value that was entered, and then hang up.
Finally confirm the room status
that was entered is correct by pressing one.
If incorrect, press two.
In the event that an invalid response is entered,
the IVR will request another response.
The IVR will read back the description matching the code
that's been entered, and request verification of the status
before disconnecting.
Upon installation,
the installation team will set up the room status values
to match the values recognized by the PMS
and Spectrum Enterprise Unified Communication Solution.
To have the values changed, please contact support.