Mini bar items can be managed and monitored with an IVR
or via the portal.
To access the mini bar item configuration,
open the menu on the main portal page, navigate
to configuration, and then select minibar
item configuration.
Select a property from the property dropdown selection menu.
Click search to add a new minibar item In the minibar
configuration screen, select the desired property
and click add new.
Fill in the item details, and then click update.
To make changes to the mini bar item configuration,
click on edit next to a mini bar item.
To modify the item, edit details as desired.
Click update when finished editing or cancel.
If no changes are required.
To delete an item from the mini bar item configuration,
click on the delete link next to a mini bar item.
To delete the item from the list, click okay.
To confirm the mini bar status functionality allows
housekeeping staff to use guest rooms
to record consumed mini bar items.
According to the pricing already set up
and quantities entered, then a posting record is sent
to the PMS and records the transaction in the portal.
To access the minibar functionality from the guest room,
dial the minibar extension,
or speed dial from the guest room phone.
A series of interactive voice
recordings will request information.
Use the keypad on the phone to reply
with the following prompts.
Language preference, optional employee id, followed
by pound, pin number, followed by pound.
Minibar Item code followed by pound.
To confirm a selection, press one for correct
or two for incorrect minibar item quantity
consumed followed by pound.
Continue with another item. Press one
to enter another minibar item
or two to indicate you are finished adding minibar items.
If an invalid response is entered,
the IVR will request another response.
The IVR will read back the description, matching the code
that has been entered, and request verification
of the status before disconnecting.
For PMS systems that support this capability,
minibar charges can be added
to a guest folio using the minibar IVR
or by using the minibar charge link on the main
reservations page of the portal.
To add minibar charges to one
or more rooms, select the check boxes
next to the appropriate rooms.
To add a minibar charge, click on the minibar charge link.
Click on the dropdown menu next to the item number,
and select the consumed item from the list.
Enter the quantity that was consumed, click add charge,
click okay in the confirmation box
that displays the room number, item, and quantity.
The box will look different depending
on the browser being used.
Click okay to acknowledge the charge complete box to verify
that the charges have been applied to the room.
See the view charge report on the guest details page.