Phone restriction is most often used when a guest is
paying cash and the hotel prefers
to block long distance or outgoing calls.
If the PMS is down the guest room phone can
be restricted using the portal.
To change the phone restriction status of the guest room,
open the guest detail page for that guest.
Select the correct class
of service from the phone restriction menu and click update.
A record is sent to the PBX
and the new class of service setting is applied.
Note the class
of service categories available in the menu vary depending
on the property setup.