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When provisioning your system,
spectrum will build a user for your main line.
You can find this user listed
among the other users within your company.
As a system administrator, you may want to verify
or edit where your main line is pointed.
You can do this from your dashboard.
Go to the user section
and select the settings icon for your main line user.
For this type of user, typically one
of two call forwarding features will be used.
If your company is a 24 7 operation
and has calls going to the same destination all of the time,
call forwarding always will be configured.
The feature should be turned on
and in the field you'll see the phone number
or extension for where calls are forwarded.
When the main line is called to edit,
type in a new phone number or extension
and select the save button.
The system will now forward all calls
to the new phone number or extension.
If your company has incoming calls going
to different destinations during business hours versus
after hours or holidays,
call forwarding Selective will be configured.
Select View all services link for this user
to see your call forwarding.
Selective settings. Next
to the call forwarding Selective setting.
This should be active and turned on.
Select the view button to view
where your calls are being forwarded to
and the criteria for when
and where your calls are being forwarded.
Select edit to modify this setting.
A popup window displays your business hours and after hours
or holidays, select edit.
For the item you'd like to modify, select this field.
To edit the description of this rule,
select your time schedule.
In the forward two area,
you can choose from the following options.
User default forward phone number, forward
to another phone number.
Do not forward. In the calls from section,
you can determine which type of calls to be forwarded.
Options include any phone number, following phone numbers.
If following phone numbers is selected, you have options
of any private number and any unavailable number.
There are fields for specific numbers
where you have the ability
to enter in specific phone numbers
or area codes to be forwarded.
If you want all calls from a specific area code
to be forwarded, enter in the area code and then star.
The Star acts as a wild card.
Once you've made your selections, select the save button.
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