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The auto attendant is used to route calls
to various destinations, employees within your company,
specific groups of employees, voicemail
or other outside numbers without the assistance
of an operator or receptionist.
They also provide callers with your company greeting
and dialing menu options.
The auto attendant has three modes, one for business hours,
one for after hours, and one for holiday hours.
Each mode allows you to set up options one through nine,
pound and star to present callers
with different choices from which to select.
If calls need to be routed based on the time of day.
A pre-configured time schedule will be created
by the Spectrum hosted voice team.
Please note prior to going live on the Hosted Voice System,
this schedule will have been discussed
between your system administrator
and the Spectrum project manager.
If you need to make a permanent change
to your business hours time schedule, it is recommended
to contact the Spectrum hosted voice, customer care team
to have those changes made.
You can also configure a company holiday schedule
to identify the dates of holidays your company recognizes
on designated holidays.
The holiday hours greeting
and menu dialing options are played to callers
if you require a unique message.
Greetings may be uploaded to the Spectrum admin portal
as a Wave file, or can be recorded from the voice portal.
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