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The dashboard displays the current state of all users,
auto attendance, call centers,
and BroadWorks Anywhere services in the group.
Please note, depending on your license type,
your dashboard may not display all of these features.
You can also use the dashboard to quickly find users
to edit their information settings passcode information.
The side menu gives you access to other settings such
as the following group profile.
The group profile allows you to view
and modify all your group level information, such
as time schedules, business hours, and holiday schedules,
and view the call capacity
and other settings, such as change your admin password
and create additional admins.
Departments. Departments represent subsets
of users within a group,
and users represent individual subscribers within a group
or department manage users.
This tab allows you to manage user settings,
modify user information, plus reset web portal
and voice portal passwords.
Group services. The group services allows you
to make changes to your group profile.
Greetings, auto attendant hunt groups, call centers,
call park settings, and change your company's music on hold.
If your employees use star codes to enable features, such
as call forwarding, you can find a list
of feature access codes from within group
services directory.
The directory displays the
enterprise directory of your system.
From here, you can access a summary
or detailed version of your enterprise
directory Call details.
Call details allow you to create
and run call details reports on any
user within your company.
The report can show you a list of inbound missed
and outbound calls within a specified date range.
After the report is generated,
you can export the report either by email, A PDF
or CSV file.
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