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The call pickup service enables a telephone call
to be answered by anyone within a defined group.
For example, a call
to a company's customer support number could be answered
by anyone within a customer service group.
From the call pickup page, you can add
or delete groups as well as assign users to those groups.
To change call pickup settings.
If no groups are already created,
enter a name and select add.
To add an additional group, select add and enter a name.
You can also delete a group you no longer require
by selecting it and selecting delete.
Select the group to edit in group name.
Search for users by entering last name, first name, and
or department name in the user's fields.
And selecting search, add or remove users.
From the currently selected group,
ADD currently selected available user to the group.
Remove currently selected assigned user from the group.
Add all users and available users to the group.
Remove all users from the group. Here's a hint.
To select a range of names, select the first name,
press the shift key, select the last name,
and then release the shift key.
You can also select non-sequential names
by pressing control while you select on each name.
Save your Changes by selecting Save.
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