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Instant messaging or IM is an integral part of unity
as it provides another communication channel.
In addition to the phone,
unity offers a docked IM panel which displays all Im
conversations with internal users.
This is the best configuration for a receptionist
because everything is within a single Unity display
and there are no other windows popping over the top.
An online user is one that is currently running an instance
of unity and therefore available
to send an online message to.
If a user is offline, they're still available
to be sent an instant message,
but they will not receive it until they next start.
Unity. The IM channel is an excellent tool
for leaving post-it note type messages such as requests
to call people back when next available.
Please note that Im via Unity will be separate from WebEx
messages that is messages sent via Unity will not appear in
WebEx and vice versa.
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