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You can undo IM conversations if you wanna see them in
their own window, which can be configured in settings.
You can also choose to always show the doc dim panel even
when there are no conversations taking place.
This may be a good idea,
as you can always drag users into this panel
to quickly send them an instant message.
You can also choose if you want
to see a toast notification in the bottom right corner,
and if you want to play an announcement
around when a new IM is received
and Unity isn't the active application.
There is a complete overview of instant messaging,
functionality, and configuration in the full Unity user
guide.
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