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Let's review key details about using your
Unity receptionist console.
Unity receptionist is split into three main areas.
The call control buttons call window,
and contacts list with call logs
and voicemails accessed in different tabs.
Almost all actions
and Unity receptionist can be performed
by either dragging something over something else
or right clicking the mouse.
Unity also offers a docked instant message,
or I am panel, which makes it easy
to connect instant messages, calls, and colleagues.
For example, you can drag a colleague from the contacts list
into the docked IM panel
to send them an instant message when needed.
Unity receptionist users can also act
as agents in a call center environment.
In this case, unity displays a CD State buttons,
which show current call center conditions.
Please contact Spectrum Enterprise if you need more
information about call centers and a CD states.
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