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The contacts list can be configured through settings.
Configuration options include the following,
include external contacts in all searches.
When checked. Unity will always search all directories every
time a search is performed, which is one second
after the last key was pressed.
If the user is a slow typist,
this could result in many searches,
so if there is a large external directory,
then Unity performance may be impacted.
Turning this setting off means that
by default only the group
or enterprise directory is searched.
Other directories will only be searched if the user presses
enter or clicks the search image.
Show monitored users first.
When searching, when this setting is turned on,
unity will always display monitored users first
in alphabetical order.
Then external contact is monitored order.
Otherwise, internal
and external contacts will be shown together
in alphabetical order.
Always sort new search results by name.
This setting can only be modified if the show monitored
users first when searching setting is not active.
If active, then search results will always be displayed in
alphabetical order based on the name of the contact.
Otherwise, the same sorting used in the default list,
which could be based on any column in the contacts list,
will be used when searching.
Include department name and search if activated.
Then Unity will include any internal users
where the department name matches the search criteria.
For example, the receptionist could type sales
to quickly see a list of all salespeople.
In a nested department environment,
only the bottom most departments will be considered
clear the search box when activated.
If activated. Then
whenever the user clicks into the search box,
the current search criteria will be removed
and the default list will be shown,
including contacts and search results.
When searching. Unity can be configured
to only include contacts in the search results if the name
starts with the search criteria
or contains the search criteria.
When configured to search based on the contact name
containing the search criteria, it is possible
to search on first or last name,
but the search results are less refined
as there will often be more entries in the search results.
Show call duration. Unity can be configured
to include the call duration.
When showing a monitored user on the phone,
the default option is to show the call duration,
which would likely only be deactivated for privacy reasons.
Menu options on drag
and drop, you can select what options Unity displays
or performs when a call is dragged over a contact
in the contacts list.
If multiple options are selected, then a menu is displayed.
Otherwise, if only one option is selected,
then Unity performs this action every time,
assuming the option is available based on the state
of the call and contact.
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