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The contacts list gives access
to everyone in your business, as well
as all contacts in your shared business directory,
personal directory, speed dials, outlook, folders,
and any other third party database that may be available
when you search for a contact.
Unity searches all directories
and automatically starts monitoring anyone within the
business to see if they are on the phone
or currently unavailable when not showing search results.
The contacts list can include up to 50 internal users
and any number of external contacts in a default list.
Unity monitors the internal users
and indicates when they're on the phone,
when they're in do not disturb DND
or another unavailable status,
or when they have entered any presence information.
All this information combines to give you a snapshot of
that user so that if a call comes in for them,
you can process it accordingly.
It also means you can easily drag calls onto these contacts
to Blind Transfer Park on extension and so on.
If the user is using Unity, then you can be sure
that if you send an instant message,
they will receive it immediately.
If they are offline, they won't receive the IM
until they next log into Unity.
To change the list of internal users
to include in the default contacts list,
simply right click anywhere and select manage users.
You can then select which internal users
to include in the default contacts list
by moving them from the left list into the right.
To find a user quickly, use the search bar
to filter the list.
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