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All calls are managed
through the call control buttons at
the top of the application.
These buttons change depending on the state of the call.
For example, the answer
and release functions toggle since only one
of these options are valid at any time.
The answer button answer is an inbound call
that is not yet answered.
It only shows in this scenario.
The release button ends the selected call,
regardless of the current state.
Use the dial button to dial a number from the dial window.
You can also right click this button
and quickly dial one of the last 10 numbers called
use the transfer button to blind.
Transfer a selected call to a number.
If there are multiple calls, you can use the context menu
to transfer them together as an announced transfer
or to transfer to another number.
The hold button places an active call on hold,
which then toggles the retrieve button,
which allows you to pick up a held call.
You can select two calls in the active call window
and click the conference button
to quickly conference everyone together.
Once in a conference, you can easily select other calls
and add them to it, but you must start
with a conference with two other calls.
First, you can use the hold
and retrieve buttons to hold the conference
and use the release button
to drop a caller out of the conference.
Note, this feature depends on service assignment,
so may not always be available by default.
Every call is recorded if you've purchased the recording
service and the record button is not visible.
The announce button only displays if you are a member
of a paging group, meaning you can call an extension
and talk through other colleagues' phones at the same time.
If you are part of a paging group,
then you can use this button to call that extension.
If you are a member of multiple paging groups,
then you can select the paging group to call through a menu.
The Call Park retrieve button only appears when there is a
call parked on your extension.
You can hover the mouse over the button to see who is parked
or click to immediately retrieve the parked call.
Any active calls are put on hold.
If you are a call center agent,
then you can use the Unity Report viewer
to generate reports on your call center performance.
Please contact Spectrum Enterprise for more information.
To access service configuration
and unity settings, click the settings button at the top
of the screen.
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