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You can add notes to the call by right-Clicking
and selecting add note notes are shared
between all receptionists using Unity,
so if the call is transferred away, then is transferred back
and answered by another receptionist,
they will see the note you added.
You can also manually add notes
to contacts in a contact list
for an internal user Contact list.
Notes are also shared between Unity Reception clients.
These notes can be added, edited,
and removed by right-clicking the contact in the,
depending on the view,
the notes could be displayed in the status column
or as a tool tip.
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