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You can configure the following settings
to customize the active call window.
Resize the current call list.
If set, then the active call window automatically resizes
to ensure all calls are visible up
until there are 10 calls in the list.
At which point scroll bars are used. Grouping calls.
Unity can group waiting calls together, including held,
parked, camped, and linked calls.
Double click to retrieve.
When this setting is enabled,
you can double click on a held call in the active call
window to immediately place any active calls on hold
and retrieve the selected one.
Display parked and camped calls when activated.
Unity retains all parked
and camped calls in the active call window.
Display notes. This setting allows notes
to be displayed against calls in the active call window.
If this setting is disabled,
the notes column is not displayed.
When linked user becomes available, when using the hold
and link feature, unity can either alert the receptionist
that the monitored user is now available prompt to transfer
or automatically transfer.
Transfer history. Transfer history is only available if the
notes field is being displayed.
You can configure Unity
to store transfer history information for a defined duration
and can specify where the history should be stored if
sharing information between Unity reception clients.
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