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Unity reception is a receptionist console specifically
designed for busy front desk call handling environments
and users who manage a large number of concurrent
calls or require visibility of
all users in the business.
Please note that Unity receptionist is an add-on to
either a Uconnect or Uconnect plus license.
Some key features of unity receptionist include fixed
50 user busy lamp field with unlimited Dynamic
blf to display hook statuses for searched users.
drag and drop call control
broadworks call center agent functionality for joining
or leaving queue and changing ACD state.
Hold and Link user feature that allows custom tagging
of held calls.
Outlook calendar integration to display the required user's calendar
events.
visibility of the party the inbound caller was
previously transferred to
ability to listen to save and delete voicemails.
Add notes for inbound calls and all group
or Enterprise users.
Remote service configuration for all broadworks group
and Enterprise users add contact groups.
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