To generate call center reports,
click on the reports icon.
The report viewer window will appear
where you will set up the report criteria.
First, select the report you'd like
to run from the dropdown menu.
Please note the criteria options will differentiate
based on the report selected.
For this example, we'll be generating a report
for abandoned calls.
Proceed to set a start period, date,
and time, as well as an end period, date, and time.
After that's determined, select the sampling period.
This setting can range from 15 minutes
to a monthly timeframe.
Then select the filter type
and proceed to check the call centers you
wish to generate a report.
For Next,
enter your abandoned call threshold duration in seconds.
These are calls which were abandoned
during a certain timeframe.
You may enter up to four values for this field.
If you're entering multiple values,
please separate by commas.
Finally, select your output type, either PD, F, or Excel.